NovaBet CRM

Designing for a scalable iGaming backoffice platform. NovaBet CRM is a multi-functional internal platform built for iGaming operations teams, including finance operators, support agents, and risk analysts.

The product covers multiple operational areas such as player management, deposits, withdrawals, reporting, analytics, and risk-related workflows.

This case study focuses specifically on the Deposits section — a high-frequency operational area designed to help teams process player transactions efficiently, monitor payment activity, and manage manual reviews.

Product Designer • 2025 • Freelance

Product Designer • 2025 • Freelance

The Challenge

As part of a larger iGaming CRM ecosystem, the Deposits section needed to support fast operational workflows under high transaction volume.

Operators required a centralized workspace where they could:

  • quickly locate transactions

  • monitor payment statuses

  • review potentially problematic deposits

  • and perform approval-related actions without unnecessary friction

The Challenge

As part of a larger iGaming CRM ecosystem, the Deposits section needed to support fast operational workflows under high transaction volume.

Operators required a centralized workspace where they could:

  • quickly locate transactions

  • monitor payment statuses

  • review potentially problematic deposits

  • and perform approval-related actions without unnecessary friction

Product Goals

The main objective was to design a scalable and workflow-oriented deposits management experience optimized for daily operational use.

Key goals included:

  • simplifying high-volume transaction management

  • improving visibility of transaction states and risk levels

  • reducing cognitive load for operators

  • enabling fast filtering and repetitive actions

  • supporting manual transaction review flow

Product Goals

The main objective was to design a scalable and workflow-oriented deposits management experience optimized for daily operational use.

Key goals included:

  • simplifying high-volume transaction management

  • improving visibility of transaction states and risk levels

  • reducing cognitive load for operators

  • enabling fast filtering and repetitive actions

  • supporting manual transaction review flow

Deposits Overview

The Deposits section has been designed as an operational workspace optimized for speed and ease of transaction management.

The screen combines several operational layers in a single view:

  • real-time statistics monitoring;

  • filtering and transaction search;

  • transaction status visibility;

  • quick access to manual review actions.

Designing for High-Volume Operations

The deposits table became the core interaction area of the experience.

Since operators spend most of their time scanning and processing transactions, the layout was designed around:

  • fast visual parsing;

  • predictable workflows;

  • dense but readable information architecture;

  • and minimal interaction overhead.

The table with the list of transactions

The table with the list of transactions

Dark Mode with Design Tokens

The interface supports both light and dark themes built using Figma Variables.

This approach improves scalability, consistency, and long-term maintainability across the broader CRM ecosystem.

Press the switch

Collapsible Sidebar

The collapsed state reduces navigation footprint and increases available workspace for transaction-heavy tasks.

By minimizing sidebar width while preserving recognizable navigation icons, the interface maintains accessibility without sacrificing data visibility.

Flexible Filtering System

Handling large transaction volumes required an efficient filtering experience.

I designed an inline filtering system allowing operators to quickly narrow results by:

  • transaction status;

  • payment method;

  • amount range;

  • country;

  • risk score;

  • and time period.

One of the additional features is a reusable filter preset system.

Instead of rebuilding filter combinations repeatedly, users can save and instantly apply predefined filter presets.

Pop-ups for saving and applying filter presets

Pop-ups for saving and applying filter presets

Transaction Review Flow

A key interaction within the Deposits section is the transaction approval workflow.

Instead of redirecting users to separate pages, the entire review process happens inside a right-side contextual panel.

The side panel contains transaction details, payment information, player information, transaction status, contextual actions.

After confirming a deposit:

  • the system displays a confirmation toast;

  • operators can instantly undo the action.

In failure scenarios:

  • an error toast appears;

  • users can retry the action directly from the notification.

Outcome

The result is a scalable deposits management experience designed as part of a larger iGaming CRM platform.

The project demonstrates how operational UX patterns, contextual workflows, and scalable filtering systems can improve transaction handling efficiency for finance and risk teams working in high-volume environments.